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Careers — Augmenix

Careers

Qualified individuals please forward resumes to:
info@augmenix.com

Augmenix is an
Equal Opportunity Employer

Augmenix is currently looking to fill the following position:

Customer Service Representative

Position Summary
Interact with customers and Augmenix personnel to process orders, provide information in response to inquiries about products, and to handle and resolve complaints.

Primary Responsibilities

  • Receive orders by telephone/email/FAX and process in QuickBooks
  • Provide customers with product and service information
  • Work in conjunction with operations and finance for to ensure timely order processing and shipment
  • Respond to customers’ requests directly, or by routing to the proper person/department when necessary
  • Support sales representatives in requests for information and collateral
  • Develop and maintain knowledge of product line(s), prices, shipping, delivery time, various marketing promotional services, and other relevant information
  • Recognize, document and alert supervisor of trends in customer calls
  • Document complaints and follow-up with customers to ensure resolution
  • Prepare monthly sales reports
  • Recommend process improvements
  • Other duties as assigned

Level of Education, Experience, and Skill

  • Associate’s Degree or higher is preferred
  • 3-5 years customer service experience required
  • Experience in medical device preferred but not required
  • International customer service experience a plus
  • Excellent oral and written communication skills
  • Proficiency with Microsoft Office and QuickBooks
  • Strong organization skills
  • Ability to multitask with a high sense of urgency
  • Ability to work independently and across different departments within the organization as required to ensure timely shipment of orders

Please forward your resume to: info@augmenix.com


 

Augmenix also often looks to hire in the areas of:

  • Research and Development
  • Operations
  • Quality
  • Clinical
  • Regulatory